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Warranty

Product Care

Machine wash warm, use mild soap. Gentle cycle. After complete cycle reset to normal spin dry cycle for maximum water extraction. Do not bleach. Tumble dry, low heat.

30-Day Money Back Guarantee

We guarantee that your Priceless Pillow ™ will be the most comfortable pillow you’ll ever own or we will give you YOUR MONEY BACK! For all returns, we will refund 100% of your purchase price (less shipping costs) for any reason within the first 30 days from the date you received your pillows. This refund will be processed within 30 days from the time we receive your returned product. Return costs are the responsibility of the customer. We cannot accept ‘bill recipient’ packages.

If you would like to exchange your pillows within the 30 day time-frame, please contact Customer Service. Return costs are the responsibility of the customer. We cannot accept ‘bill recipient’ packages.

Five-Year Warranty

This warranty covers the following defects, provided they arise or appear in cases in which you have been using the product only for its intended purpose and have not subjected it to abnormal wear. This requires that your pillow is supported at all times by a proper foundation sufficient to support the weight of your body and the Pillow itself, and proper handling:

  1. Any “not normal” defect or flaw in the material that causes it to split, rip or crack.

THIS WARRANTY DOES NOT COVER THE FOLLOWING

  1. Imperfections that do not prevent ordinary use and enjoyment, for example, surfaces which may not be perfectly even, and corners which may not be perfectly shaped or symmetrical.
  2. A normal increase in the softness of the pillow.
  3. Physical abuse or damage to the Pillow including but not limited to tears, stains, soiling, burns, and discoloration that occur over time.
  4. Damage caused by dampness or mold,
  5. Preferences relating to firmness, texture, or comfort.
  6. Normal body impressions in the pillow.

MANUFACTURER’S RESPONSIBILITIES

In the event of a Defect, Priceless Pillow’s sole liability and your sole remedy under this Limited Warranty will either be to provide a repaired or replacement Pillow, subject to your fulfillment of “Your Obligations” below. Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

CUSTOMER OBLIGATIONS

In the event of a Defect and in order to get the benefit of this limited Pillow Warranty, you must return your Pillow to Priceless Pillow and provide us with proof of the original date of purchase. Should shipping costs be required to return your pillow, you will be responsible for those costs. If you wish to replace your Pillow with a more expensive Pillow, then you will be required to pay the difference between the original purchase price of the pillow and that of the more expensive pillow, including any shipping costs associated with the more expensive Pillow.

If you obtain a replaced or repaired Pillow that is the same style and price as the original Pillow, then the warranty term of the replaced or repaired Pillow begins from the date of purchase of the original Pillow. If you elect to receive a more expensive Pillow, then you will be entitled to a new limited Pillow Warranty based on the current warranty term of the new Pillow.

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this Warranty, send:

  1. A brief written description and photo of the problem;
  2. Proof of purchase such as your order number to Priceless Pillow at info@pricelesspillow.com.

YOUR RIGHTS UNDER STATE LAW

Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

OTHER TERMS AND CONDITIONS

Priceless Pillow makes no medical or health claims regarding its pillows. Allergies, discomfort, or other conditions, are not covered under this Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

To the maximum extent permitted by applicable law, and except as set forth in this limited pillow warranty, we and our resellers, distributors, and/or suppliers make no representations, warranties or conditions, express or implied, beyond those set forth in this warranty and in our marketing materials. Each of those parties disclaims any and all warranties or conditions, express, statutory and implied. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply.